Refund policy

At Severinas, we take great care in sourcing and packaging our coffee to ensure it reaches you in perfect condition.

No Returns on Coffee Products As coffee is a food product, we are unable to accept returns or offer refunds once an order has been dispatched. This is in accordance with EU consumer law, which exempts perishable and food goods from the standard 14-day right of withdrawal.

Damaged or Faulty Orders If your order arrives damaged — whether the packaging is visibly damaged or the product inside has been affected — we want to make it right. Please contact us within 48 hours of delivery with your order number and a photo of the damaged package and/or product. We will then offer you a replacement or a full refund, at our discretion. We will, of course, cover any shipping costs related to damaged goods.

Unclaimed Packages For packages that are not picked up at the parcel shop and are subsequently returned to us, we do not issue refunds until we have physically received the returned package. Once received, we will refund the order amount minus the actual shipping costs incurred by us.

How to Contact Us If you have received a damaged order or have any questions, please reach out to us at severinas@severinas.com and we will get back to you as soon as possible.